ClaimLens Showcase · fictional policies

Customer · recorded

A recorded claim chat

A scripted customer reporting a claim to the intake agent (Claude Haiku). In the local app this is a live chat with photo uploads; the showcase only replays it.

  1. Hello! I'm ClaimLens, and I'm here to help you report damage to your car. To get started, could you please provide your policy number?
  2. P-1001
  3. Great! Your policy is confirmed. Now, could you tell me what happened to your car, in your own words?
  4. Bricks from a damaged wall fell onto my parked van and dented the roof and bonnet.
  5. Thank you. When did this happen?
  6. yesterday
  7. Where did this happen?
  8. outside my office on Station Road
  9. What did your van hit or get hit by?
  10. falling bricks
  11. Was another person or vehicle involved?
  12. no
  13. Were you driving the van when this happened?
  14. nobody was driving, it was parked; I am the policyholder
  15. Was the van being used for work at the time this happened?
  16. no, it was parked, not being used
  17. Was anyone hurt in this incident?
  18. no
  19. Thank you. Now I need to collect some photos. Please take a photo showing the whole van and the damaged side.
  20. [photo sent]
  21. Great! Now please take a close-up photo of the damage.
  22. [photo sent]
  23. Perfect. Finally, please take a photo of your number plate.
  24. [photo sent]
  25. Thank you, that's everything I need. Your claim number is 3972c897-566a-5333-ac16-7375d99c103c. A claims handler will review it and be in touch.

See the claims this produced