Claim · policy P-1001

3972c897-566a-5333-ac16-7375d99c103c

ADJUSTER_REVIEW R5 reviewed Log verified · 20 events

Estimate missing or above the $3,000 limit.

Stages

Intake chat done 12 turns
Photo check done 2 accepted, 1 rejected
Damage and parts done 9 finding(s)
Integrity done
Pricing done
Coverage done
Triage agent done
Decision done ADJUSTER_REVIEW (R5)
Memory done
Human review done request_info

Photos

Claim photo p1, overview — overview · accepted

Claim photo p2, damage closeup — damage closeup · accepted

Claim photo p3, plate — plate · rejected: duplicate of p1

Evidence

Story: Bricks from a damaged wall fell onto my parked van and dented the roof and bonnet.
policy id: P-1001
what happened: Bricks from a damaged wall fell onto my parked van and dented the roof and bonnet.
incident date: 2026-10-02
location: outside my office on Station Road
object hit: falling bricks
other party involved: no
driver is policyholder: yes
driving for work: no
injuries: no
Damage: lamp_broken on light (0.56); dent (0.23); dent (0.17); dent on door (0.13); crack on front_bumper (0.12); dent on door (0.06); scratch (0.40); scratch (0.14); glass_shatter (0.13)
Estimate: $2650–$6700
Coverage: active, collision cover, $250 deductible
Fraud signals: none

Triage agent advises; the rules decide

ADJUSTER_REVIEW confidence medium · 2 model call(s) · $0.0122

Falling bricks onto a parked van would normally fall under collision with an object (STD-2.1), and nothing excludes it. But the vision findings don't show the roof or bonnet dents the claimant describes. They show low-confidence damage to the bumper, door, a lamp and glass, plus scratches, and the estimate range is wide ($2,650 to $6,700). A person should check the photos against the story.

Clauses cited: STD-2.1, STD-9.2
Evidence cited: f7f2e03b-7dfb-4ff8-b42c-4fcfcfd7af33, 97770b9d-110d-4f59-b64a-8b4284513049
Skills used: none
Tools used: none
Open questions: Do the photos show the roof and bonnet dents? The model findings don't mention them. · Can the claimant send a whole-vehicle photo, a plate photo and a photo of the damaged wall and bricks? · Is the van used for business? The intake says it was not driven for work, but it was parked outside the claimant's office.

Similar claims in memory

None found, or memory is off.

Audit trail (20 events)

1 · ClaimReported · human:claimant · 2026-10-03T14:25:41+00:00
2 · PhotoUploaded · human:claimant · 2026-10-03T14:25:41+00:00
3 · PhotoUploaded · human:claimant · 2026-10-03T14:25:41+00:00
4 · PhotoUploaded · human:claimant · 2026-10-03T14:25:41+00:00
5 · IntakeCompleted · agent:intake-agent-v1 · 2026-10-03T14:25:41+00:00
6 · PhotoAccepted · system:workflow · 2026-10-03T14:25:41+00:00
7 · PhotoAccepted · system:workflow · 2026-10-03T14:25:41+00:00
8 · PhotoRejected · system:workflow · 2026-10-03T14:25:41+00:00
9 · DamageDetected · system:workflow · 2026-10-03T14:25:42+00:00
10 · DamageDetected · system:workflow · 2026-10-03T14:25:42+00:00
11 · IntegrityChecked · system:workflow · 2026-10-03T14:25:42+00:00
12 · CostEstimated · system:workflow · 2026-10-03T14:25:42+00:00
13 · PolicyRetrieved · system:workflow · 2026-10-03T14:25:42+00:00
14 · LLMCalled · system:llm-gateway · 2026-10-03T14:25:45+00:00
15 · LLMCalled · system:llm-gateway · 2026-10-03T14:25:50+00:00
16 · AgentRecommended · agent:triage-agent-v1+triage/v2 · 2026-10-03T14:25:50+00:00
17 · RouteDecided · system:workflow · 2026-10-03T14:25:50+00:00
18 · MemoryWritten · system:workflow · 2026-10-03T14:25:50+00:00
19 · HumanReviewed · human:Showcase adjuster · 2026-10-03T14:25:50+00:00
20 · MemoryWritten · system:workflow · 2026-10-03T14:25:50+00:00